Frequently Asked Questions (FAQ)

At SHMILY, the safety and well-being of our customers is of paramount importance. We are committed to providing high-quality BDSM products designed to enhance your intimate experiences. However, it is crucial to understand that the misuse of any BDSM equipment can lead to serious injuries or fatalities. Therefore, we must emphasize that SHMILY cannot be held responsible for any injuries, deaths, or other damages resulting from the misuse or mishandling of our products.

By purchasing and using our products, you agree to take full responsibility for their proper use. It is essential to educate yourself thoroughly about BDSM practices, including the safe operation and potential risks associated with each type of equipment.

We strongly advise:

- Self-awareness: Be aware of your physical and emotional limits, as well as those of your partner.

- Education: Seek out reliable resources and training on safe BDSM practices. Attend workshops, read instructional guides, and learn from experienced practitioners.

- Communication: Maintain open, honest, and continuous communication with your partner. Establish and respect boundaries, use safe words, and regularly check in with each other during play.

- Emotional Maturity: Approach BDSM with a mature and respectful attitude, understanding the responsibility and trust involved.

All products should be used in accordance with the laws and regulations of your state, territory, or country. It is your responsibility to ensure that your activities comply with local laws and standards. SHMILY disclaims any liability for damages or injuries resulting from illegal use or use that contravenes local laws.

We also advise you to inspect all products before use. If you discover any defects or damages, discontinue use immediately and contact our customer service for assistance. Proper maintenance and care of your equipment are essential for safety and longevity.

In summary, SHMILY provides tools for consensual adult play and assumes no liability for any injuries, deaths, or damages resulting from the improper use of our products. Use responsibly, stay informed, and prioritize safety to ensure a satisfying and secure BDSM experience.

By purchasing and using our products, you acknowledge and agree to this disclaimer.

Wholesale Inquiry

If you're interested in purchasing our products wholesale, please contact our customer service  team with your business details and order requirements. We'll provide you with pricing, minimum order quantities, and additional information. Your satisfaction and partnership are important to us. Thank you for choosing SHMILY!

The minimum order quantity for wholesale purchases varies depending on the product. We offer discounts for bulk orders, with the discount rate depending on the quantity and specific products. Please contact our customer service team to discuss your needs and receive a customized quote.

SHIPPING

Your privacy is our priority. All orders are shipped in plain, unmarked packaging without any reference.

For international orders, a quote for shipping price estimates is required. Please contact our customer service team with your order details, and we will provide you with a shipping quote based on your location and order size.

International orders may be subject to customs duties, taxes, and import fees, which are not included in our shipping charges. These fees are the responsibility of the recipient and vary by country. Please check with your local customs office for more information.

If you need to change your shipping address after placing an order, please contact our customer service team immediately. We will do our best to update your address before the order is shipped. However, once the order has been dispatched, we are unable to change the shipping address.

If you receive a damaged or incorrect item, please contact our customer service team within 7 days of receiving your order. Provide your invoice number, and we will arrange for a replacement or refund as needed.

Preorder

A preorder allows you to purchase an item before it is available in our warehouse. By placing a preorder, you secure your product in advance and will receive it once it arrives in stock.

You will be charged at the time of placing the preorder. This ensures that your product is reserved for you.

Yes, you can cancel your preorder within 2 days of placing the order for a full refund. After the 2 days window, cancellations are not permitted as production will have commenced.

Refunds will be processed back to the original method of payment and may take 5-10 business days to appear in your account.

The estimated delivery time for preordered items is approximately 30-45 days from the date of purchase. You will receive an email notification when your preorder arrives at our warehouse and is ready to be shipped.

Here, you will find detailed answers about our high-quality BDSM products, along with expert advice on how to safely and enjoyably explore BDSM practices.

Starting your BDSM journey requires careful preparation and open communication. Begin with research to understand the various aspects of BDSM, from light bondage to more intense activities like impact play and role-playing. Start slow, experimenting with light bondage using high-quality soft restraints. These offer safety and comfort, ensuring you can enjoy the experience without worrying about injury. Communication with your partner is crucial; discuss your boundaries, establish safe words, and ensure mutual consent. Attending workshops or joining online communities can provide valuable insights and support. Always prioritize safety, and invest in body-safe, durable equipment. High-quality gear not only enhances your experience but also provides peace of mind, knowing that your tools are reliable and comfortable.

Transitioning from vanilla sex to BDSM play involves gradual experimentation and continuous dialogue with your partner. Start by introducing elements like blindfolds or hand restraints to enhance sensory play. High-quality blindfolds, made from soft materials, ensure complete darkness and comfort, heightening other senses. Discuss fantasies and power dynamics, and try incorporating light role-playing into your routine. Begin with activities that both partners are curious about, and gradually increase intensity as comfort levels rise. Investing in premium gear, such as leather cuffs or padded floggers, ensures safety and comfort, allowing you to explore new dimensions of pleasure without compromising well-being. Regular check-ins during and after sessions help maintain trust and understanding.

A beginner’s BDSM kit should include versatile, high-quality items that ensure safety and comfort. Start with essentials like soft cuffs, a blindfold, and a beginner-friendly flogger. Soft cuffs made from high-quality materials prevent chafing and discomfort during restraint. A blindfold enhances sensory play by eliminating sight, while a well-crafted flogger allows for varied intensity in impact play. High-quality products made from body-safe materials like silicone or leather are essential. These items not only provide a safe introduction to BDSM but also ensure durability and reliability, making your initial experiences both pleasurable and secure. Investing in quality gear from the start sets a strong foundation for future exploration.

Effective communication is the cornerstone of any BDSM relationship. Begin by discussing your interests and boundaries in a relaxed, non-sexual setting. Tools like the BDSM checklist can help identify and articulate your desires and limits. Establish clear safe words and signals to ensure both partners can communicate their comfort levels during play. Investing in high-quality gear can facilitate these conversations, as discussing specific toys or activities can help clarify interests and boundaries. High-quality gear, like adjustable restraints and safe, durable floggers, provides a comfortable and safe environment for exploration. Regular check-ins and open dialogue help maintain trust and ensure that both partners’ needs are met.

Introducing advanced BDSM practices requires thorough preparation and caution. Begin by researching the practice you’re interested in, whether it’s rope bondage, edge play, or electrostimulation. High-quality equipment is essential; for example, medical-grade silicone electrodes for electrostimulation or high-quality, treated jute rope for bondage. Discuss the new practice in detail with your partner, ensuring both of you are comfortable and consent to trying it. Start with a controlled environment and have a safe word in place. Monitor each other’s physical and emotional state throughout the session. Investing in premium equipment ensures safety and reliability, allowing you to explore advanced practices with confidence. Aftercare is crucial; ensure you both feel supported and cared for post-play.

Maintaining a healthy BDSM relationship involves ongoing communication, mutual respect, and emotional care. Regularly check in with your partner about their feelings, boundaries, and desires. Balance BDSM activities with non-kinky, affectionate interactions to maintain a strong emotional connection. Address any issues or concerns promptly and seek professional help if needed. High-quality gear plays a significant role in this dynamic, as it ensures safety and comfort during play. Investing in reliable, body-safe equipment reflects a commitment to each other’s well-being and enhances the trust necessary for a fulfilling BDSM relationship. By fostering a supportive and understanding environment, you can enjoy a dynamic and balanced relationship.

Edge play involves activities that push physical or psychological boundaries and requires meticulous preparation and trust. Research extensively about the specific edge play you’re interested in, whether it’s knife play, breath play, or humiliation. High-quality equipment is essential; for instance, using a high-grade, sharp knife specifically designed for knife play ensures control and safety. Discuss in-depth with your partner, outlining all risks and establishing clear boundaries and safe words. Ensure you have the necessary skills and tools, such as medical supplies for blood play or a spotter for breath play. Start slowly, and constantly monitor each other’s physical and emotional state. High-quality gear enhances safety and reliability, allowing you to explore edge play with confidence and trust.

BDSM can offer several mental health benefits when practiced consensually and safely. The release of endorphins during play can reduce stress and anxiety. Power exchange dynamics can enhance self-esteem and confidence, especially for those who find empowerment in their roles. The intense focus required during scenes can act as a form of mindfulness, helping to alleviate symptoms of depression. High-quality gear enhances these benefits by ensuring safe and comfortable experiences. Trust and communication, facilitated by the use of reliable equipment, strengthen relationship bonds and provide a sense of security and understanding. Always ensure that both partners are mentally and emotionally prepared for BDSM activities, as the experience can be intense.

Public BDSM play requires discretion, respect for others, and adherence to local laws and community guidelines. Choose a BDSM-friendly venue or event where public play is accepted and encouraged. High-quality gear is crucial; discreet, well-made restraints or impact toys ensure safety and reliability in a public setting. Discuss and agree on boundaries and safe words with your partner beforehand. Use subtle cues and signals to communicate during the scene without drawing undue attention. Respect the comfort levels and consent of other participants and onlookers. Investing in premium, reliable equipment reflects a commitment to responsible play, ensuring that you can enjoy the experience safely and respectfully.

Evolving your BDSM practices involves continuous learning, experimentation, and adaptation. Stay informed by reading books, attending workshops, and engaging with the BDSM community. High-quality gear plays a significant role in this evolution, providing safety and reliability as you explore new practices. Communicate regularly with your partner about new interests, boundaries, and experiences. Reflect on past sessions to identify what worked well and what could be improved. Gradually introduce new elements or intensify existing practices, always ensuring mutual consent and comfort. By staying curious and communicative, and investing in premium equipment, you can keep your BDSM dynamic fresh, exciting, and fulfilling over time.

Choosing the best impact toys involves understanding your preferences and investing in high-quality equipment. Different materials and designs offer varied sensations; leather paddles provide a thuddy impact, while silicone whips can deliver a stinging sensation. High-quality impact toys are made from durable, body-safe materials that ensure safety and longevity. Test different toys to find what works best for you and your partner, and always communicate about comfort levels and boundaries. Reliable, well-made impact toys allow for precise control and consistent performance, enhancing the overall experience. By investing in premium impact toys, you ensure safe, enjoyable, and varied impact play sessions.

Incorporating sensory play involves stimulating the senses to enhance arousal and pleasure. High-quality sensory tools, such as feather ticklers, pinwheels, and temperature play items like ice and wax, are essential. These tools should be made from body-safe materials to prevent irritation or injury. Start with light touch and gradually increase intensity, paying attention to your partner’s responses. Blindfolds can enhance sensory play by eliminating sight, heightening other senses. High-quality blindfolds and sensory tools ensure comfort and safety, allowing for a more immersive experience. By incorporating these elements, you can add depth and variety to your BDSM routine.

Safety during rope bondage involves proper technique, communication, and high-quality rope. Natural fiber ropes like jute or hemp are popular for their strength and texture but should be treated to ensure smoothness and prevent splinters. Synthetic ropes can also be used for their durability and easy maintenance. Learn proper tying techniques from reputable sources or workshops to avoid circulation issues or nerve damage. High-quality, well-maintained rope ensures secure and comfortable ties. Regularly check in with your partner during the session to monitor their comfort and safety. Investing in premium bondage rope reflects a commitment to safe and enjoyable rope play.

Exploring psychological play involves using mental stimulation to enhance the BDSM experience. This can include elements like humiliation, role-playing, or mind control scenarios. High-quality props and costumes can enhance the realism and immersion of these scenes. Ensure clear communication and consent before engaging in psychological play, as it can be intense and deeply affecting. Discuss boundaries and establish safe words to ensure both partners feel safe and respected. Reflect on the experience afterward to address any emotional responses. Investing in high-quality props and costumes enhances the authenticity and safety of psychological play, allowing for deeper and more meaningful interactions.

Using gags safely in BDSM play requires careful selection, communication, and monitoring. Start with a high-quality gag made from body-safe materials like silicone or hypoallergenic rubber. Adjustable straps ensure a secure yet comfortable fit. Before use, discuss with your partner their comfort level and establish non-verbal safe signals, such as hand gestures, to ensure they can communicate any discomfort. Begin with short sessions and gradually increase the duration as your partner becomes more accustomed. Regularly check in to ensure they can breathe easily and are comfortable. Aftercare is important, as wearing a gag can be intense. Investing in premium gags enhances safety and comfort, allowing for a pleasurable and secure experience.

Incorporating high-quality BDSM furniture, such as spanking benches, bondage beds, and St. Andrew’s crosses, can significantly enhance your play space. These pieces provide sturdy, comfortable, and versatile platforms for various activities. Choose furniture made from durable materials like reinforced wood or steel to ensure stability and longevity. Adjustable features and ergonomic designs cater to different body types and preferences, enhancing both comfort and functionality. High-quality BDSM furniture often includes secure attachment points for restraints, expanding the range of possible activities. By investing in premium furniture, you create a safe, comfortable, and aesthetically pleasing environment for your BDSM sessions, elevating the overall experience.

Proper maintenance and care of your BDSM gear are crucial for longevity and safety. High-quality gear, made from materials like leather, silicone, and metal, requires specific care routines. Clean silicone toys with mild soap and water or a toy cleaner, and sanitize them periodically. Leather items should be cleaned with a damp cloth and treated with leather conditioner to prevent cracking and wear. Metal gear should be cleaned and dried thoroughly to prevent rust. Regularly inspect your equipment for signs of wear and replace any items that show damage. Proper storage, such as keeping toys in a cool, dry place, also helps maintain their condition. By caring for your high-quality gear, you ensure it remains safe, functional, and enjoyable for years to come.

Enhancing role-playing scenarios involves creativity, communication, and high-quality props and costumes. Discuss and agree on roles and scenarios with your partner beforehand to ensure mutual interest and consent. Invest in high-quality costumes and accessories to add authenticity and immersion to your role-playing. These can range from uniforms and lingerie to props like paddles, whips, and restraints. Set the scene with appropriate lighting, music, and décor to create an immersive environment. High-quality props ensure safety and reliability, allowing you to focus on the experience. Regularly check in with your partner to ensure they are comfortable and enjoying the scenario. By incorporating these elements, you can create dynamic and engaging role-playing experiences.

Navigating power exchange dynamics involves clear communication, trust, and the use of high-quality gear. Discuss roles, expectations, and boundaries with your partner to ensure mutual understanding and consent. Establish clear protocols and rituals that reflect your dynamic. High-quality gear, such as collars, leashes, and restraints, symbolizes commitment and enhances the power exchange. These items should be comfortable, durable, and made from body-safe materials to ensure safety. Regularly check in with your partner to assess their comfort and satisfaction with the dynamic. Flexibility and open communication are key to maintaining a healthy and fulfilling power exchange relationship. Investing in premium gear enhances the experience, providing a tangible expression of your roles and commitments.

Creating a safe and enjoyable BDSM scene requires thorough preparation, communication, and high-quality equipment. Start by discussing the scene with your partner, including roles, activities, and boundaries. Establish safe words and signals to ensure continuous consent and safety. Set up your play space with high-quality gear, such as sturdy restraints, comfortable impact toys, and sensory deprivation tools. Ensure all equipment is clean and in good condition. Create a conducive atmosphere with appropriate lighting, music, and ambiance. During the scene, regularly check in with your partner to monitor their comfort and safety. Aftercare is essential; provide emotional and physical support to help your partner transition back to everyday life. Investing in premium gear and careful planning ensures a safe, enjoyable, and memorable BDSM experience.